By requesting a quote or placing an order with SoloGrafix you agree to and are bound to the following terms and conditions.
Quote: Any quote not approved within 30 days of the initial approval request is subject to review.

Payment:

 

We require a full (100%) payment to SoloGrafix before we begin an order unless otherwise discussed in writing. Payments can be made via credit card, check, money order, PayPal, or cash. A $50 charge will be issued for returned checks. Prices are subject to change without notice. Payments made via credit card or PayPal are subject to a processing fee that could change without notice.

Interest on Open Balances: An interest charge will be evaluated monthly if the open balance on any invoice exceeds $0. Finance charges are computed based on 10% of the open balance or $50, whichever is greater per month. Interest accrues beginning thirty calendar days from the ship date or pick-up date.
Order Cancellation: The cancellation of any order is subject to any fees required for SoloGrafix to be reimbursed for any costs involved with that specific order.

Artwork:

Artwork submitted for print must meet our artwork requirements and can be viewed here: SoloGrafix.com. Any issues with artwork are subject to fees to get the artwork ready for the decoration process. Art fees are currently $50/hour with a $20 minimum, and prices are subject to change at any time. We are not responsible for poor prints resulting from poor artwork. What is on your mockup is what we intend to produce, so please review your mockups carefully. You authorize your mockup and accept any possible errors by approving your invoice. Any artwork or files provided by SoloGrafix shall remain our property unless otherwise agreed to in writing.

Artwork submitted to or created by SoloGrafix:By submitting artwork to SoloGrafix or by commissioning SoloGrafix to create artwork, you agree that SoloGrafix reserves the right to utilize the submitted artwork or any artwork designed by SoloGrafix for promotional purposes. This includes but is not limited to usage on SoloGrafix's website, social media platforms, promotional circulars, and any other marketing materials. SoloGrafix may use the artwork to showcase the quality of work it can produce. If you have any concerns regarding the usage of your artwork for promotional purposes, please contact SoloGrafix to discuss further arrangements.

Impression Color Variance:

 

Colors that appear on a proof or mockup may vary from the final printed product due to differences in color modes between pixels on a monitor and the impression on the garment. If color variance is an issue, the customer must request specific Pantone colors, which may incur additional costs. Garment color and look may also vary from proof or mockup to the final product.

Trademarks & Licensing:

 

The customer assumes full responsibility for using any trademarked or licensed images.

Customer Supplied Goods:

 

Any goods provided by the customer, including but not limited to: garments, ink, packing materials, etc. that are supplied to SoloGrafix to be decorated and/or handled are done so at the risk of the customer. We are not responsible for any misprints or defects that are associated with customer supplied goods, and we will not replace or reimburse any customer supplied goods or any associated costs for any reason unless otherwise agreed to in writing between the customer and SoloGrafix.

Misprints/ Decoration Defects:

 

Decorating apparel is a very hands-on process with margin for error and variance. We will not replace any garments with slight variances or defects, nor will we reimburse any costs associated with the misprints or defects unless otherwise agreed to in writing between the customer and SoloGrafix. The customer must allow for a 5% overage/underage per decoration location for each garment or item type used to produce an order, as well as a placement variance of 1inch in any direction from the original planned placement.

Impression Placements:

 

All impressions that are produced through SoloGrafix will be placed on the garment according to our in-house specifications unless otherwise discussed in writing between the customer and SoloGrafix prior to invoice approval.

Fitment of Garments:

 

SoloGrafix does not produce the actual garments, or goods, that are used in the decoration process and therefore will not guarantee the fit of any particular style, size, or any variances between sizes or colors of garments. If fitment will be an issue, please let us know prior to approving your invoice and we will try to find a size chart for you at no additional charge.

Garment/Media Defects:

 

We do not produce the actual garments or media/material used in our processes, and we will not be held responsible for any defects in the garments or media/material.

Good Substitutions:

 

We reserve the right to substitute goods for an equivalent of equal or greater value than the original ordered product.

Quantity:

 

SoloGrafix does not guarantee that the exact quantities of produced goods will match a quote or invoice. Decorating apparel is a very hands on process and there is room for possible error and variance. Please allow for a 5% overage/underage variance in quantity per print location for each garment and or item type on your order.

Turnaround:

 

Turnaround time on orders placed with SoloGrafix is 10-30 business days starting from the time we receive all of the following: quote approval, payment, goods, and any other requirements or materials associated with the order. Turnaround time is subject to change.

Screen Fees:

 

A screen fee of $15 per print color per location will be charge for each design that is printed for an order unless otherwise agreed to in writing between the customer and SoloGrafix. All screens, inks, separations, or any other materials used to produce an order will remain the property of SoloGrafix unless otherwise agreed to in writing between the customer and SoloGrafix.

Digitizing Fees:

 

Turning a design into a file that can be used for embroidery will be charged at the current rate based on complexity, stitch count, application, and size. Changes to past digitized designs may also result in additional charges.

Warranty:

 

Due to a wide variety of laundering and wear practices, SoloGrafix will not guarantee against any garment or print damages.

Packing for shipping:

 

Unless it appears otherwise on your approved invoice, all shipped garments will be bulk packed into boxes. Folding, bagging, and tagging services are available at additional charges, however to receive these services, the customer must request these services and approve that these services appear on their invoice.

Deadlines:

 

Due to factors out of our control, we cannot guarantee to meet any particular deadline.

Shipping/Pickup:

 

SoloGrafix will gladly ship your order to you, or have it available for pickup at our location. SoloGrafix is not responsible for lost items, damages, or delays in delivery that are cause by the carrier. Shipping rates may change without notice.

Terms:

 

Any terms shall be discussed, in writing, between the customer and SoloGrafix and may result in interest charges on any open balances.

Claims:

 

All claims must be submitted within 72 hours of order pickup or delivery. Please submit claims via email to Info@solografix.com
If you have any questions, please contact us prior to approving your quote.
SoloGrafix has the right to change these terms and conditions without notice.